Exchange

We welcome exchanges on your orders if the fit or style is not right. Please contact us at hello@susyandbae.com within 5 days of receiving your parcel to make an exchange. Requests for exchanges will be declined after this period. Exchanges can be made one time. 

In order to protect the personal hygiene of all our customers, bottoms cannot be exchanged. Pieces should be returned unworn, with all tags in place and in its accompanying satin travel pouch packaging. We will not accept exchange of items that have been worn, washed or damaged. We reserve the right to reject items that do not meet our exchange policy. All postal fees, custom duties and taxes will be borne by the customer. Please note that we do not accept returns or exchanges on sale items and orders placed with discount codes.

Start your exchange process by sending us an email. This helps us to check if the piece you would like to exchange to is still available. A reservation of your desired item will be made while we wait for your exchange parcel to reach us. We will process all exchange parcels within 7 working days upon receiving them. Your parcel will be sent to you through our dedicated courier partners with a fee of $3.50.

Returns

Our returns policy extends to defective pieces only. Please contact us at hello@susyandbae.com within 5 days of receiving your parcel so we can work on replacing your purchase. Requests for returns will be declined after this period. A refund will be made if we are unable to replace your piece. Every piece is checked thoroughly before they are packaged. We reserve the right to reject items that do not need our return policy.