FAQ

What currency do you use?

All prices on SUSY + BAE are listed in Singapore Dollars.

What should I do if I didn't get my order confirmation?

Order confirmation emails are sent automatically after payment has been processed by PayPal. If you missed yours, it may have landed in your junk folder. Drop us an email if you don’t see it in your inbox or junk folder and we’ll send another copy to you.

How can I change my order?

Drop us an email at hello@susyandbae.com and we’ll work on it!

Orders that have already been shipped out cannot be amended.

How do I find the right size?

For assistance with sizing, please refer to the size guide in the product pages. Or drop us an email at hello@susyandbae.com for help, we’ll be happy to guide you along!

How often do you launch new collections?

New collections will be launched every month but we work on new designs whenever inspiration hits us. Sign up to our mailing list to stay in the loop.

Will sold out pieces be restocked?

Only a small quantity is made for each SUSY + BAE design. This is to keep the pieces special. Designs will only be restocked if and when there is enough fabric. If you see something you like, it’s best to grab it before it sells out. 

I do not have a PayPal account, can I carry out a bank transfer instead?

You don’t need a PayPal account to use PayPal. You’ll still be able to use your debit/credit card to make payment without a PayPal account. Regrettably, we do not accept bank transfers. 

If I need to change my shipping address, what should I do?

Send us an email right away! Orders that have already been shipped cannot be amended. Don’t forget to check your address before you check out.

Do you have any laundry care advice?

It is best to hand wash your delicates in cold water, using a mild detergent. Once done, towel dry the excess moisture and lay them flat to dry completely. It is not advisable to leave the pieces to soak as this will cause the elastics to stretch. To preserve the lifespan of the pieces, it is best not to use a washing machine.